Shipping policy
Shipping policy
Version 2.1 · Effective 26 September 2026. Free delivery, 6–12 business days, no customs charges — because everything ships from inside the EU.
1. Where we deliver. Finland, Ireland, the Netherlands. We do not currently deliver outside these three countries.
2. What delivery costs. Delivery is free to all three countries. The price shown on the product page is the total price you pay. There are no delivery charges, surcharges or handling fees added at checkout or afterwards.
3. Processing time and transit time. These are different things and we state them separately so the estimate you see is honest.
| Stage | Time |
|---|---|
|
Processing time |
1–2 business days |
|
Transit time |
5–10 business days |
|
Estimated total |
6–12 business days from order |
Some orders take longer — peak periods and carrier disruption happen. Where we have not agreed a longer period with you, you are entitled to delivery without undue delay and in any event within 30 days. If we miss that, you may ask us to deliver within a further reasonable period, and if we still fail you may cancel and receive a full refund.
4. Customs duties and import taxes. You will not pay any customs duty, import VAT or carrier clearance fee. Our goods are dispatched from warehouses inside the European Union, so nothing crosses an external EU border on its way to you. If an order is nevertheless dispatched from outside the EU and a charge arises, we pay it — send the carrier's notice to info@rotheestate.com and we reimburse you in full.
5. Tracking. A tracking link by email once your order is dispatched.
6. Split shipments. Items held in different warehouses may arrive in separate parcels on different days, each tracked separately. Your right to cancel runs from the day you receive the last parcel.
7. Risk and loss. The goods are our responsibility, at our risk, until you or someone you nominate physically receives them. If a parcel is lost in transit we replace or refund in full. You do not bear this risk or cost.
8. Incorrect delivery address. If you give us an incorrect or incomplete address and this causes non-delivery, a returned parcel or a redelivery charge, we may pass on the direct cost.
9. Undeliverable, refused or unclaimed parcels. Handled under section 7 of the Refund, Returns & Right of Withdrawal Policy.
10. Delays outside our control. We will keep you informed and will not treat these as our failure to deliver. This does not remove your right under section 3 to cancel and be refunded if delivery is delayed unreasonably overall.
11. Large or heavy items. Stated on the product page where applicable. No additional delivery charge applies.